Payment & Billing Terms

Last updated: 18 September 2026

These terms cover how payment works for orders on mavellerow.com.

Accepted payment methods

We accept:

• Visa, Mastercard and American Express
• PayPal
• Klarna
• Apple Pay
• Google Pay

Currency

All prices are shown and charged in pounds sterling (GBP). The price shown at checkout is the total price you pay. There are no customs duties, import charges or handling fees to pay on delivery.

Who you are paying

Payments are taken by LUMEN STAR LTD. This is the name that will appear on your card or bank statement.

When you are charged

Payment is taken when you place your order. We dispatch only once payment has cleared.

If a payment is declined or cancelled, your order is not confirmed and no contract is formed. You are welcome to try again or use a different method.

Where you pay through Klarna, that payment is governed by your agreement with Klarna as well as by these terms.

Card security

mavellerow uses SSL encryption across the site, and payments are handled by our payment providers on their own secure systems. We never see or store your full card number, expiry date or security code.

Pre-authorisations

Some banks place a temporary hold on funds when you order. If your order is cancelled, the hold is released by your bank, usually within 3–5 working days. This is a bank process and is not something we can speed up.

Refunds

Refunds go back to the original payment method, in pounds sterling. Once we process a refund it usually reaches your account within 5–10 working days, depending on your bank or card issuer. See our Refund & Returns Policy for when refunds are due.

Invoices

If you need an invoice for your order, email service@mavellerow.com with your order number and we will send one.

Before you raise a chargeback

If there is a problem with a payment or an order, please email us first. Most issues are resolved within a working day. A chargeback typically takes several weeks and locks the order while it runs, so contacting us is usually faster for you.

Fraud checks

We may hold, review or cancel an order where we reasonably suspect fraud or unauthorised use of a payment method. Where we cancel, we refund in full.

Questions

Email service@mavellerow.com. We reply within one working day, Monday to Friday.