Contact Us

We reply to every email within one working day.

Email: service@mavellerow.com
Hours: Monday to Friday, 9:00–17:00 UK time. Emails sent at the weekend are answered on the next working day.

Before you email

Your question	Where to look
Where is my order?	Your dispatch email contains a tracking link. Tracking updates within 48 hours of dispatch.
How long is delivery?	Orders arrive within 30 working days. See our Shipping Policy.
I want to return something	See our Refund & Returns Policy — email us first for a returns reference.
Can I change or cancel my order?	Email us within 12 hours of ordering and we will stop it if it has not been packed.

When you email us

Include your order number if you have one. For anything damaged or faulty, attach a photograph — it lets us resolve it in one reply instead of three.

Company details

mavellerow is a trading name of LUMEN STAR LTD, registered in England and Wales.

Company number: 17407229
Registered office: Office 15733, Initial Business Centre, Unit 7, Wilson Business Park, Manchester M40 8WN, United Kingdom
Email: service@mavellerow.com

Complaints

If something has gone wrong and our first reply has not fixed it, write to service@mavellerow.com with "Complaint" in the subject line. We will acknowledge within 2 working days and give you a final response within 14 days.